Conditions of Stay

We are excited to host you. A few things first -

  • All Guests must comply with all house rules and any other instructions from Cosmo during their stay.
  • Guests must notify the Cosmo of any disputes or complaints from neighbours as soon as reasonably practicable.
  • Parties are strictly prohibited during your stay. Events or functions permitted upon prior request on initial booking. Extra fees may apply.
  • Guests are prohibited from having visitors during their stay.
  • Any additional visitors must be approved in advance during the booking process and are subject to an additional fee as noted in the price - eg. $30 per guest per night.
  • Guests are fully responsible for the safety and security of their children at all times, as well as any disturbance caused to other residents in the Neighbourhood.
  • Guests must keep noise to a minimum as not to disturb the occupants of neighbouring properties – especially during night-time hours (e.g. 11 pm – 8 am), and upon arrival and departure.
  • Excessive noise is prohibited at all times and may result in termination of the Accommodation Agreement, eviction, loss of rental paid and extra charges which may be deducted from the Security Deposit.
  • Your assistance in leaving the property clean and tidy with all cookware, cutlery and utensils washed and put away is much appreciated.
  • Please note that we will charge additional cleaning fees should you choose to leave the property in an unclean or untidy manner. Do not leave any food or drinks in the refrigerator when vacating the property.
  • Cosmo reserves the right to retain fees on cancellation and offer travel credit for any Cosmo properties at a later date.
  • Guests who redeem Cosmo travel credit are subject to future availability. And Cosmo is not required to facilitate guests if it is not viable.
  • Any small gathering must comply with other rules set regarding Noise, the Neighbourhood and Visitor numbers.
  • Guest are reminded that smoking is not permitted inside the property. Cigarette butts must be disposed of properly and not thrown on property grounds. Failure to do so will result in a deduction from the security deposit.
  • All Pets must remain outside at all times.
  • Any damage caused by the Pets to the accommodation will result in a deduction from the security deposit or extra fees incurred.
  • Tenants must place council garbage, recycling, general waste, and green waste bins for collection on relevant nights. (We will let you know).
  • Cosmo remains all rights to decline a tenants reservation up to 24 hours prior to check-in.
  • Please ensure that you secure and lock all windows and doors whenever you are not on the property. Any losses or damage caused by leaving the property unsecured may result in extra fees.
  • All breakage and damages must be reported to the agent - [email protected] or (03) 7035 5800. Failure to report them will likely result in a penalty deduction from the security deposit. And;
  • To avoid Damages and Breakages, no furniture is to be moved from one room to another without prior agreement.
  • No bathroom towels or other contents are to be removed from the property.
  • Please ensure the all lights are off and keys are left in the lockbox when vacating the property.