Your goals are our goals. We are committed to providing our owners with the best return on their investments as well as providing guests with meaningful stays. Thanks to our equipped team and leading technology, we are best geared to drive results for our owners.
Can I change my plan?
Yes. If you wish to change your plan at any time, our team are happy to work with you on moving across to a more suited option.
How quick will I see results?
It all depends on how ready your property is, whether it’s a new property or if you're just making the smart switch from traditional long term rentals. Different factors play a part here, such as furnishing and promotable resource availability. We are always transparent around this, and clear expectations are important to us.
How often do I get paid?
Disbursement reports are created at the beginning of the month, for the previous month.
Can I still access my home?
Yes, absolutely. All owners still have access to their properties and are able to book them through our Owners App whenever desired. We may advise against long term self-occupying during busy periods, but the choice is always in your hands.
Is my property insured?
Airbnb offers up to AUD$1,000,000 in property and personal liability coverage. We will work with Airbnb and facilitate any damage and maintenance. his may vary by country - please reach out for more information.
We are also able to facilitate additional coverage.
What if a guest damages the property?
If an incident occurs, our team will respond to any damage and maintenance while working with Airbnb for a solution and to recover any costs incurred if possible.
It should go without saying that we are not liable for damage caused by guests, outlined in our agreement with you.
Maintenance support varies by plan.
How is the property kept clean and secure?
For plans including housekeeping, you will have peace of mind in knowing our housekeeping teams are well equipped and readily available to service your property at all times. Cleans are performed at every checkout.
This is accompanied by regular property inspections and quarterly deep cleans.
Who pays for housekeeping and linen?
This is covered by guests, charged as a cleaning cost for the stay.
Who pays the service fees from Airbnb?
This is covered by us.
Can you provide furnishing services?
Absolutely. We can provide our owners with a range of options to suit any budget.
Get the best from your property in 2021.
The return of tourism has started and Cosmo is here to make sure you're fully equipped for success. List your home with us and see new success this year.
After last year, the thought of commitment can be daunting. For new owners coming to Cosmo, we are now offering flexible and deferred fees, with no lock-ins on all plans.