Frequently Asked

We’re here to make the short term property management as effortless as possible. We hope this page will help answer any questions you have about entering the market or joining Cosmo.

Should I just do it myself?

Your goals are our goals, which is why we’re committed to providing both the best return on your investments, as well as the best possible experience for your guests. Thanks to our capable team and leading in-house technology, we’re in the position to drive bigger and better results for your investments.

Are there any setup costs?

Yes, we charge a small fee for the initial setup of your property. This fee is typically waived if you are migrating a listing that meets our minimum standards and has all marketing material available.

How soon will I see results?

It all depends on how ready your property is, so whether it’s a new house or if you are just making the smart switch from traditional long term rentals. Different factors play a part here, such as furnishing and promotable resource availability.

Can I still access my home?

Yes, absolutely. All owners still have access to their properties and are able to book them through the Cosmo App whenever desired. We sometimes advise against long term self-stays during busy periods, but the choice to stay is always yours.

Is my property insured?

Airbnb offers up to $1M in property and personal liability coverage. We will work with Airbnb should the need arise, and facilitate any damage and maintenance. If you’d like, we can also facilitate in acquiring additional coverage for added peace of mind.

What if a guest damages the property?

If an incident occurs, rest assured our team will respond promptly to any damage and maintenance issues while working with Airbnb to achieve a desired solution, and to recover any costs incurred if possible.

How is the property kept clean and secure?

For those on the Complete Plan, you can enjoy full peace of mind in the knowledge that our housekeeping teams are well equipped and readily available to service your property at any and all times. Cleans are performed to the highest degree at each and every checkout.

Can you provide furnishing services?

Absolutely. We can provide our owners with a range of options to suit any budget. Please don’t hesitate to reach out if this service is of interest to you.

Can you find me a housekeeper?

For those on the Collaborate Plan, we can explore all available options for local housekeepers. We have a large (and growing) network of cleaning partners across Australia, so rest assured - you’ll find the right one for your needs. As an added bonus, your housekeepers will have dedicated access to the Cosmo App with automatic budgets and schedules.

How often do I get paid?

Disbursement reports are created at the beginning of the month, for the previous month.

Who pays for housekeeping and linen?

This is covered by guests, charged as a cleaning cost for the stay.

Who pays the service fees from Airbnb?

This amount is automatically deducted from the total booking amount prior to payout from Airbnb.

We contribute to the Stripe Climate program, to help scale emerging carbon removal technology.

🇦🇺 © Cosmo AU Pty Ltd. 22/120 Spencer St, Melbourne.